Securing Your Booking with a Deposit

• A £50 deposit is required to secure your booking.

• All deposits are non-refundable.

• Your booking is only confirmed once the deposit has been received.

• The deposit is deducted from the final total upon completion of the work.

 

Clear Access to Window/Wall/Chalkboard

• You must ensure clear access to the space where the design will be applied.

• If access is obstructed upon arrival, this may delay or prevent completion and additional fees may apply.

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Condensation & Privacy Screens

• If your windows frequently have condensation or moisture build-up, please let me know in advance as this can affect the design’s durability. I can still create designs on the outside if needed.

• If you have privacy screens or treated glass, please inform me beforehand as this may impact the design’s visibility and application process.

 

Damage, Maintenance & Touch-Ups

• Once completed, I am not responsible for any damage or wear to the artwork due to weather, cleaning or other external factors.

• I do not offer ongoing maintenance or touch-ups unless booked as a separate service.

 

Final Sign-Off & Further Changes

• Once the design is completed, you will be required to sign off on the final artwork.

• Any changes requested after sign-off will require a rebooking and additional fee

 

Removal of Window Art

• I do not offer a removal service but can advise you on the best methods for safely removing designs.

• If I arrive and you have not removed previous window art, a cleaning fee will be added to your invoice as I only allocate time for the new design.

 

Weather Conditions & Rescheduling

• If extreme weather (heavy rain, storms, snow etc.) prevents me from completing the work, we will need to reschedule.

• If you need to reschedule, please provide at least 48 hours' notice where possible.

 

Cancellations & No-Shows

• If you cancel within 48 hours of the booking, the deposit will not be transferable to a new date.

• If I arrive and am unable to complete the work due to access issues, previous artwork not being removed, or other unforeseen circumstances on your end, the deposit will be forfeited and a new deposit may be required to rebook.

 

Ladder & Equipment Responsibility

• If your window, wall, or chalkboard is high up, you must provide a stable and safe ladder.

• I do not bring my own ladder as I often travel via public transport.

• If no ladder is available upon arrival and I cannot complete the work, the deposit will be forfeited, and a rebooking may be required.

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Invoices & Late Fees

• Invoices must be paid within 14 days.

• Payments are accepted via bank transfer or cash on the day.

• Late payments will incur a fee, calculated as a percentage of the outstanding amount.

• If non-payment continues, legal action may be pursued, with legal costs passed to the client.

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Design Ownership

• The design remains my property, and I retain the rights to it.

• However, I will not replicate your design on any other window.

 

Accreditation

• I reserve the right to showcase completed work in my portfolio.

 

Confidentiality

• Any sensitive information shared during the project will be kept confidential.

 

Early Termination

• If you wish to cancel the project early, written notice is required, and you will be liable for work completed up to that point.

• If I need to terminate the project, I will notify you and refund any payment that exceeds the work completed.​​